Refund & Returns Policy

Welcome to West Coast Gold Caps Chocolates. At West Coast Gold Caps, customer satisfaction is important to us. We are committed to providing premium-quality products and reliable customer service. Please read our Refund & Returns Policy carefully before placing an order.

Returns Eligibility

Due to the nature of our products, we generally do not accept returns on opened or used items for safety, quality control, and hygiene reasons.

However, we may offer replacements, refunds, or store credit under the following circumstances:

  • The product arrived damaged
  • The wrong item was received
  • The item was missing from your order
  • The product arrived defective or compromised during shipping

To qualify for assistance, you must contact us within 7 days of receiving your order.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Products damaged due to misuse or improper storage
  • Orders with incorrect shipping information provided by the customer
  • Sale or promotional items unless defective
  • Gift cards or digital products

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately with the following:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Once reviewed, we will determine whether a replacement, refund, or store credit is appropriate.

Refund Process

Approved refunds will be processed to the original payment method whenever possible. Please allow several business days for your financial institution to process the transaction.

Depending on your payment provider, refund processing times may vary.

Shipping Issues

Once an order has been shipped, delivery times are the responsibility of the shipping carrier. We are not responsible for delays caused by:

  • Carrier delays
  • Weather conditions
  • Incorrect shipping addresses
  • Lost or stolen packages marked as delivered

If your package is lost in transit, please contact us and we will do our best to assist you in resolving the issue with the shipping carrier.

Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been fulfilled or dispatched, cancellations may no longer be possible.

If you need to request a cancellation, please contact us as soon as possible.

Product Quality Commitment

At West Coast Gold Caps Chocolates, we take pride in maintaining strict quality standards and carefully crafting our products with consistency, purity, and customer satisfaction in mind. Our goal is to ensure every customer receives a premium experience they can trust.

Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact us:

West Coast Gold Caps Chocolates
Website: westcoastgoldcapschocolates.com
Email: info@westcoastgoldcapschocolates.com

By placing an order through our website, you acknowledge and agree to this Refund & Returns Policy.