Return & Refund Policy

Return Policy

At West Coast Gold Caps Chocolates, customer satisfaction is important to us. If you experience an issue with your order, we're here to help. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested for purchases made through https://westcoastgoldcapschocolates.com/
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To qualify for a return, the following conditions must be met:

• The item must be unused and unopened.
• The product must remain in its original packaging.
• All seals must be intact.
• The item must not show signs of tampering or damage caused after delivery.
• Proof of purchase or your order confirmation must be provided.
• The return request must be approved by our customer support team before the item is shipped back.

For food safety and quality assurance reasons, we cannot accept unauthorized returns.

Return Process

Follow these steps to initiate your return:

Damaged or Incorrect Items

Please inspect your order immediately upon receipt. If your item arrives defective, damaged, or incorrect, contact us right away at info@westcoastgoldcapschocolates.com so we can assess the issue and resolve it as quickly as possible.

Exchanges

We process exchanges only for items that are defective, damaged, incorrect, or of the wrong size. We do not facilitate exchanges for items ordered in error by the customer.

The fastest way to exchange an eligible item is to:

Return Shipping Costs

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

If your refund is approved, it will be automatically processed to your original payment method. Please allow the following processing time:

• Refunds may take 3–5 business days to appear in your account, depending on your bank or credit card company.
• Cryptocurrency payments will be refunded in the equivalent USD value at the time of the original transaction.

Product Quality & Food SafetyProduct Quality & Food Safety

Because West Coast Gold Caps Chocolates sells consumable products, we take food safety seriously.
For this reason:

• Returned products may be inspected before any refund or exchange is approved.
• Products that have been opened, consumed, altered, or improperly stored after delivery are generally not eligible for return.
• We reserve the right to deny refund requests that do not meet the conditions outlined in this Policy.