Shipping & Delivery Policy
Welcome to West Coast Gold Caps Chocolates. At West Coast Gold Caps, we are committed to providing reliable shipping, secure packaging, and timely delivery for every order. Please review our Shipping & Delivery Policy before placing your order.
Order Processing
All orders are processed in the order they are received. Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Please note that processing times may vary during high-volume periods, promotions, or holidays.
Shipping Methods
We work with trusted shipping carriers to ensure your order arrives safely and securely. Shipping options and estimated delivery times may vary depending on your location and the shipping method selected at checkout.
Delivery estimates are provided for convenience and are not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on factors including:
- Shipping destination
- Package size and weight
- Selected shipping method
Any applicable shipping charges will be clearly displayed before you complete your purchase.
Delivery Timeframes
Estimated delivery times may vary based on your location and carrier operations. While many orders arrive within the estimated timeframe, delays can occasionally occur due to:
- Weather conditions
- Carrier delays
- High shipping volume
- Incorrect shipping information
- Customs or regional restrictions
We are not responsible for shipping delays once an order has been handed over to the carrier.
Tracking Information
When available, tracking information will be sent to the email address provided during checkout once your order ships.
Please allow some time for tracking updates to appear after your package has been scanned by the carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. If incorrect or incomplete shipping information is submitted, delivery delays or lost packages may occur.
If you notice an error in your shipping information, please contact us immediately at:
Email: info@westcoastgoldcapschocolates.com
We cannot guarantee address changes once an order has already been processed or shipped.
Lost, Stolen, or Delayed Packages
Once a package is marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages.
If your package is delayed, lost in transit, or marked delivered but cannot be located, please contact the shipping carrier directly first. You may also reach out to us and we will do our best to assist you.
International Shipping
International shipping availability may vary depending on local laws, customs regulations, and shipping carrier restrictions.
Customers are responsible for understanding and complying with their local import laws and regulations before placing an order.
Additional customs fees, duties, or taxes imposed by your country are the responsibility of the customer.
Damaged Deliveries
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged packaging and products
- A brief description of the issue
We will review the situation and work toward an appropriate resolution.
Contact Us
If you have any questions regarding our Shipping & Delivery Policy, please contact us:
West Coast Gold Caps Chocolates
Website: westcoastgoldcapschocolates.com
Email: info@westcoastgoldcapschocolates.com
By placing an order through our website, you acknowledge and agree to this Shipping & Delivery Policy.