Privacy Policy

Information We Collect

We collect personal information to provide, improve, and personalise our services. The categories of data we may collect include:

• Personal Details — Full name, email address, phone number, Billing address and Shipping address.
• Payment Information — Payment details such as credit or debit card information are processed securely through trusted third-party payment providers that comply with industry security standards. We do not store your complete payment card information on our servers.
• Technical Information — When you visit our website, we may automatically collect: IP address, Browser type and version, Device type, Operating system, Pages visited, Date and time of access, Referring website, Cookies and similar tracking technologies
• Order & Transaction Records — We maintain records relating to: Orders placed, Products purchased, Shipping status, Returns and refunds, Customer service inquiries, Product preferences.
• Marketing Preferences — If you subscribe to our newsletter or promotional communications, we may collect your communication preferences and consent records.

How We Use Your Information

The information we collect helps us operate our business and provide a better shopping experience.

We use your information to:

• Process and fulfill orders.
• Deliver products and provide shipping updates.
• Respond to customer inquiries and support requests.
• Process secure payments.
• Improve our website, products, and customer experience.
• Personalize your shopping experience.
• Send order confirmations and transactional communications.
• Send promotional emails or marketing messages where you have provided consent.
• Detect fraudulent or unauthorized activity.
• Comply with applicable legal and regulatory obligations.

We only process personal information for legitimate business purposes and as permitted by applicable law.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience.

Cookies help us:

• Remember your shopping cart.
• Save your preferences.
• Keep your account securely logged in.
• Understand how visitors use our website.
• Improve website performance.
• Measure the effectiveness of marketing campaigns.
• Provide personalized content and recommendations.

You may manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on our website.

Data Protection

Protecting your personal information is a priority at West Coast Gold Caps Chocolates.

We implement commercially reasonable administrative, technical, and organizational safeguards, including:

• SSL/TLS encryption for secure data transmission.
• Secure hosting infrastructure.
• Firewalls and malware protection.
• Access controls for authorized personnel only.
• Regular software updates and security monitoring.
• Routine vulnerability assessments.
• Secure backup procedures

Although we strive to protect your information, no method of electronic transmission or storage is completely secure.

Sharing of Information

We respect your privacy and do not sell your personal information for monetary compensation.

We may share information only when necessary with:

• Service Providers — Trusted partners who assist in Payment processing, Shipping and logistics, Email communications, Website hosting Fraud prevention, Customer support, Analytics services.
• Legal Requirements — We may disclose information when required to comply with Applicable laws, Court orders, Government requests, Regulatory obligations, Protection of our legal rights
• Business Transfers — If West Coast Gold Caps Chocolates undergoes a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that transaction, subject to appropriate privacy protections.

Data Retention

We retain personal information only for as long as necessary to Complete your orders, Provide customer support, Maintain business records, Meet legal and tax obligations, Resolve disputes, Enforce our policies and agreements. When personal information is no longer required, it is securely deleted or anonymized in accordance with our internal retention practices.

Your Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information.

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). To exercise your privacy rights, please contact us at info@westcoastgoldcapschocolates.com or westcoastgoldcapschocolates@gmail.com

Product Information

International Visitors

Our website is operated from the United States.

If you access our website from outside the United States, you acknowledge that your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate, subject to applicable legal requirements.

Third-Party Links

Our website may contain links to third-party websites, payment platforms, social media pages, or other online services. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their respective privacy policies before providing personal information.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services. When changes are made, the updated version will be posted on this page with a revised Last Updated date. Continued use of our website after any updates constitutes acceptance of the revised Privacy Policy